Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We will make every and all possible effort to hand-deliver your order to the recipient. However, there will be instances where the recipient isn't available to receive the flowers in person or at the delivery address when we arrive, we will: First, contact the recipient for delivery instructions. If unable to establish contact after several attempts, we will: Front-door delivery/drop-off if it's a house address. Leasing Office or Concierge desk if it's an apartment or condominium address. Security desk or Reception desk if it's a business address. We do not and cannot guaranty any time-frame delivery. Thank you.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.